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E-Resources Help

Having trouble accessing an e-journal or database?

500 error message

These errors usually occur when a link is bad on the web site, please contact us at e-resources@brandeis.edu to update the link. Or you may have bookmarked a link that has changed. If that's the case then please try searching the library catalog, Databases A-Z, or the Find Journals A-Z list.

Page cannot be displayed error

Please try clearing the cache on your browser. If you need help clearing your cache, please see clearing cache instructions.

Access Denied error message

I am getting an “Access Denied” message when I try to access a database.

Our subscription to this database may have a limit of simultaneous users and there may already be the maximum number of users logged in. Try again in a little while. You may need to clear the cache and delete your cookies. If you are still getting the message, please contact us or email e-resources@brandeis.edu.

OpenAthens "Forbidden" Error

I am getting an OpenAthens "Sorry this resource has been restricted" error when I try to access a resource.

This error occurs if you try to access an e-resource that is licensed for current Brandeis students, faculty, and staff, and you do not have a current affiliation. Please note that if you are an alum, Brandeis Library licenses a limited number of paid databases for alumni. Visit our Resources for Alumni guide for licensed and openly available resources. Alumni are welcome to visit the Brandeis Library in-person to access most of our e-resources on the public computer terminals in the Brandeis Library InfoCommons without needing to log in.

If you are getting this error and you do have a current Brandeis affiliation, please contact us at e-resources@brandeis.edu and we'll look into it.