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E-Resources Help: Troubleshooting- tips & tricks

Having trouble accessing an e-journal or database?

Trouble connecting to an E-Resource?

Having technical problems accessing an online article in a database or e-journal? Try these tips and tricks.

Some E-Resources will not function or display correctly if your web browser is not configured properly, please check the following settings:

Try a different browser
Clear your cache
Enable cookies
Delete cookies
Adjust pop-up blocker settings
Enable Javascript
Enable Java

Allow images
Firewall
Adjust add-on settings

 

Try a different browser

Make sure you have an up-to-date browser. Often databases don't support older versions of browsers. Try accessing the resource with a different browser and see if you get the same error. Some popular browsers are: Firefox, Chrome, Safari, Internet Explorer. **Please do not uninstall your original browser after downloading an alternate browser.**

Clear your cache

Try clearing your cache and re-starting your browser; this solves many problems.

Cache is a local storage area in your browser in which previously viewed web pages and images are stored. If a previously viewed web page is accessed again, the copy is loaded from the cache. To ensure that the current copy is loaded from the server and not from the cache, clear the cache in your browser and load the page again. Clearing your cache can also improve the speed and performance of your browser.

Clearing Cache Instructions

Firefox
Chrome
Safari
Safari on iPhone/iPad
Internet Explorer

If you are using another browser and need instructions for clearing the cache, please email us at e-resources@brandeis.edu.

Enable cookies

Check to be sure your browser is set to accept cookies. Many databases require the use of cookies and won't work if they are blocked.

A cookie is a file created by a web site that stores information on your computer, such as site-specific preferences when visiting that site. Some sites may not work properly when cookies are disabled.

Firefox 
Chrome
Safari
Internet Explorer

Delete Cookies

If you are having trouble with a resource, try clearing the cookies from your browser.

Firefox 
Chrome
Safari
Safari for iPhone/iPad
Internet Explorer

Adjust pop-up blocker settings

A few databases require the use of pop-ups to deliver some of their content. If you have pop-up blocker enabled on your web browser, you may need to disable it.

Firefox 
Chrome
Safari
Internet Explorer

Enable Javascript

JavaScript is a scripting language commonly used to make web pages interactive. Disabling JavaScript may cause some sites to not work properly.

Firefox
Chrome
Safari
Internet Explorer

Enable Java

The latest versions of the Firefox and Chrome browsers no longer support Java. For older browsers see:

How do I enable Java in my web browser?

Allow images

How to fix problems with images not showing

Images not showing in Firefox
Chrome
Safari

Firewall

Are you behind a firewall? Remote access to databases from work or anywhere behind a firewall may not work. Sometimes the security settings on firewalls are such that authentication via proxy server is not possible.

Adjust add-on settings

Certain browser extensions may interfere with access to e-resources and my need to be disabled. Sometimes access to resources may be blocked because an adblocker on your browser is turned on, for example, Adblock Plus on Firefox. If you think this may be the case, click on the ABP icon on the top of the browser and disable the adblocker for that page.

Check your browser add-on settings:

Firefox

Chrome

Safari

Internet Explorer

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