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Brandeis Moodle Guides

Moodle Resources for Faculty

Request Moodle Support

Need Help with Moodle? We're Here to Support You!

A Red arrow indicating where in Moodle to request ITS Support with Moodle
Request ITS Support for help with Moodle

If you're experiencing issues or have questions about Moodle, you're not alone. If you have tech issues, need help with course setup, or have questions about a feature, our support team can help. Requesting help is easy. We provide quick, clear, and effective solutions to get you back on track. 

Follow the steps below to submit your support request and let us know how we can assist you!

  1. Visit the Moodle page, course, or activity where you're experiencing the issue . If it's not tied to one spot, go to the dashboard.
  2. Select the question mark in the bottom right corner.
  3. Select the "Submit and ITS Support Request" link under "Brandeis Support Resources."
  4. Fill out the form and submit it.

That form will fill in your user account details and your current Moodle location. This helps us troubleshoot and respond to the reported issue with greater efficiency. 

 

Note: On this page all links will open in a new tab or window.

Contact the Office of the Registrar, if you notice: 

  • A course you are teaching is missing from your dashboard;
  • You have been enrolled as an instructor for the wrong course;
  • You are no longer teaching a course that is appearing in your dashboard you are listed as an instructor for;
  • A course being co-taught has only one of the instructors enrolled;
  • The name of your course is not up to date. 

Contact the Instructional Technologists and Learning Designer for: 

  • Best practices using Moodle tools and academic technologies, such as VoiceThread and Perusall;
  • Questions about setting up your Moodle course( adding your syllabus; adding course materials; creating assignments and quizzes; etc.);
  • Support related to your Moodle course;
  • Make an appointment with an Instructional Technologist or Learning Designer;
  • Request a Instructional Support for your department or for a group.

Contact the LMS Infrastructure Team if you have course-specific needs such as:

For best results we recommend using one of the following browsers:

  • Google Chrome
  • Mozilla Firefox

System web browsers such as Microsoft Edge or Apple Safari occasionally introduce complications (often with regards to security and authentication and may not allow for full functionality. 

Start of Term Checklist

All of these links will open in a new tab. 

Manage Participants

Adding Course Editors and Graders

You can add Teaching Assistants, Faculty, and Staff as Course Editors or Graders in Moodle. This depends on what would you want them to have. These permissions are only in Moodle and are not linked to any Workday tasks. Course Editor and Grader permissions can be stacked.
Note: If you wish to add an assistant or guest users to a metacourse(which has the “-All" designation on the course number), you must add them to the individual course sections rather than the metacourse. 

Course Editor 

  • Can create, edit, and delete course content
  • Cannot view student work or grades
  • In Moodle, they can do administrative tasks such as editing, deleting, taking attendance or uploading materials. Does not add user to the Moodle gradebook for the course.
    • Special note: Only Instructors can use course reuse functions(Backup, Import, Restore). Other participants with permissions do not have access to these functions. There are other less obvious functions that also rely on full instructor access. For example, only those with an Instructor role in a course have the ability to duplicate content in that course; Course Editors and Graders cannot use this function.

Grader 

  • Can be stacked on top of Course Editor Access (or any other designation). 
  • View student work and assign grades
  • In Moodle they will have Access Privileges for grading student work. Provided permission by the course instructor. This does not add the user to the Moodle gradebook for the course.
  • As per University policy, a student enrolled in a course via a Workday automated enrollment feed is ineligible to use the Grader functionality. Even if it is assigned to the student within the course, the student will not be able to leverage any of the Grader functionality. 
  1. Open the course in Moodle.
  2. Select the “Participants” link beneath the course header.
Annotation showing users where to add users by selecting the Participants link.
Select the participants link to access the settings page

 

  1. Select Enroll Users.
Add users to Moodle by selecting the Enrol Users button in Moodle
Select the Enrol Users button in Moodle

 

  1. Search for the specific user you’d like to edit the role for.
  2. Add the Course Editor or Grader Roll from the Assign Role drop down menu.  Select Enroll User.
Enrollment options in Moodle for new users
Enrol the user with a role and select save

 

  1. Find the specific users you’d like to edit the role for. Select the pencil icon in the “Roles” column for that specific user.  The Pencil will appear next to their currently awarded role.
  2. In editing mode, select the drop-down arrow to reveal the possible roles that you can assign.
  3. Select the role and it will appear above the search bar. Save the change by selecting the save icon.  The system will now save the edit.
  4. You'll now see that user(s) you added are enrolled with the role that you selected. 
Edit Users in Moodle Settings
Press play on the GIF to watch a short video of the above directions
 

 

Remove a user's manual enrollment. 

If a user was manually enrolled into a course, they can be unenrolled. 

  1. Select the "Participants" link beneath the course header. 
  2. Find the specific user you'd like to manually unenroll.  In the status column, select the trash can icon. 

 

Uneroll User Settings Moodle 4
Unenroll Users in Moodle by selecting the trash can icon.

Note: If you do not see a trashcan icon, the user was not manually enrolled.  This typical of students who registered for the course in Workday.  Students need to to drop the course in Workday in order to automatically be unenrolled from a course. 

  1. In the popout window, select "Unenroll" to confirm the manual un-enrollment.  The user will then be unenrolled from the course. 

 

Unenroll User Settings in Moodle 4
Select Unenroll again to Confirm.

 

Moodle requires that all users log in with an active Brandeis University Account. 

  • Persons with newly created Brandeis accounts (including new faculty members) should log into Moodle to provision their accounts, IF it has been less than 24 hours since their account was first created by ITS. Then they will be able to be enrolled into any course shell.

  • Students who have graduated or are otherwise considered inactive students (medical leave, transfer from Brandeis etc.) lose access to Moodle. Note: Alumni who would like to audit a course need to reach out to registrar@brandeis.edu for further investigation.

  • Departmental Administrators or other departmental staff need to email help@brandeis.edu with the list of courses that they need access to. It is possible to add enrollments at the Category level, to facilitate continuity of service and support. ITS staff do not manually enroll users into course shells.

  • Co-instructors must be added by the Registrar's Office in Workday (registrar@brandeis.edu). Once this is complete, they will be enrolled into the course shell in Moodle within a few hours.

  • The highest role that instructors and academic administrators can award is the Course Editor and Grader role. If you are looking to have someone enrolled in a level higher than Course Editor and Grader, please email help@brandeis.edu to determine if there's another way to provide access. Only the Registrar's office is authorized to add an instructor to a course (Moodle will inherit the enrollments found in Workday).

  • Users with the "Student" role are students who have registered for the course through Workday. These students cannot be manually unenrolled from a course shell. Instead, the student should drop the course in Workday in order to automatically be unenrolled from the course.

Manage Your Syllabus

Brandeis students can use this Moodle features to view their course syllabi.  The course instructor chooses whether to share the syllabus with the Brandeis Community.  

Instructors can also choose to make a course syllabus public via the Brandeis Registrar’s Schedule of Classes interface. 

To share your syllabus only with the students registered in the class, follow these steps to upload and share the file.

Sharing Your Syllabus with the Brandeis Community

  1. Select the course you are teaching from the Moodle Dashboard.

  2. Select the arrow on the grey tabbed handle at the top right corner of any Moodle page. This will open the right-hand block drawer..

    Access the block drawer by selecting the gray tab on the right side of the screen.
    Access the Block Drawer by selecting the tab
    in the upper right hand corner of the page.

  1. Select the Upload Course Syllabus link from the Moodle Course Tools block.

  2. Select the Choose File button on the left-hand side.  Browse for your file on your computer, and select Open to select the appropriate file. 

  3. Select the Upload button to upload the syllabus for browsing. 

    Course Tools Block showing syllabus and roster tools.
    Select the Block Drawer to access the Course Tools Block

     

     

     

    Press play to view the GIF showing how to Upload Course Syllabus Settings

     

Sharing Your Syllabus Publicly Through the Registrar’s Schedule of Classes

  1. Share your syllabus with the Brandeis community if you haven't already(see the directions above). 
  2. The Make Course Syllabus Public link will now appear in the LMS Course Tools block of your course shell. Click on the Make Course Syllabus Public link.  The Course syllabus will then be available for download via the Brandeis Registrar’s Schedule of Classes interface. 
    Course tool block with make course syllabus public and private options 
    Press play on the GIF to see how to make
    the Course Syllabus Public or Private

After you make a syllabus public, the Make Course Syllabus Private link will appear.

To remove the public link from the Registrar's Schedule of Classes, click on the “Make Course Syllabus Private” link. 

Updating Your Syllabus

You can update your uploaded syllabus by taking the following steps:

  1. Make the old syllabus private first. Use the Make Course Syllabus Private link.
  2. Upload the new syllabus with the Upload Course Syllabus link.
  3. If you wish to make the new syllabus public, click the Make Course Syllabus Public link.

Browsing Brandeis Syllabi

To see all uploaded syllabi, click the Browse Course Syllabi link in the Course Tools block of your Moodle course. 

Delete/Remove Uploaded Syllabi

Once someone uploads a syllabus, they can't remove it. However, a new version can replace it. If someone has not yet prepared a revised syllabus, they can upload a blank file temporarily. 
 

Printing the Photo Roster

The Moodle Photo Roster is a popular and useful tool for instructors.  Although it is not designed to be printed out, many instructor like to take their photo roster into class.  

To format your roster for printing, we recommend you follow these instructions:

Step-by-step guide

  1. Enter your Moodle Course
  2. Open the Course Block Drawer
Moodle page with an arrow showing how to access the Block Drawer on the right side of the page.
Select the tab in the right corner to access the Moodle Block Drawer.

 

  1.  Locate the Moodle Course Tools block.

 

A Moodle course with block drawer open with an arrow showing where to find the Course Tools Block
Select the Moodle 4 Course Tools Block.

 

  1. Select the link "Photo" to pull up the Photo Roster.
Course tools menu with options for syllabus and roster management.
Select the link for Photo Roster to see additional options.

 

  1. Select the "Print" Link to print your Photo Roster. 
Moodle Print Photo Roster Settings
Print the Photo Roster.