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E-Resources Help

Having trouble accessing an e-journal or database?

Trouble viewing PDFs in EBSCO databases

If you have the Zotero extension installed on Firefox, you may experience the following error when trying to view PDFs in EBSCO databases such as Academic Search Premier, Business Source Ultimate, etc.


To fix this problem:

1. Click on the Zotero icon at the top of your browser.
2. On the pane that opens up, click the gear (Actions) icon and select Preferences. 
3. Click Proxies. Under the Configured Proxies box, click on the proxy for Brandeis and click Edit. 
4. On the next screen, select the Hostname for and click the minus sign. 
5. Click OK.

Trouble viewing PDFs

If you're having trouble retrieving PDF documents, it may help if you first save the file to your computer and print it from there. Save the file using the save icon located in Adobe Acrobat Reader instead of the File menu. To print a file, click the print icon on Adobe Acrobat Reader instead of choosing print from the file menu. If you are still encountering problems you may need to upgrade to the latest version of Adobe Acrobat Reader. Upgrading to the latest version will usually solve most common PDF loading/viewing problems.


Firefox users: If you click on a PDF link and get an error message that says that the file is damaged or might not be displayed correctly (see screenshot below), there may be a problem with the Adobe Firefox plug-in in your browser.

Follow the instructions below for a workaround:

  1. Open up the Firefox browser
  2. If using a PC: Go to the Tools menu, select Options, choose Applications
    If using a Mac: Go to Firefox->Preferences->Applications
  3. Find content type Adobe Acrobat Forms Document or Portable Document Format (PDF), and under Action, choose Use Adobe Reader (default)
  4. Click OK