Having technical problems accessing an online article in a database or e-journal? Try these tips and tricks.
Some E-Resources will not function or display correctly if your web browser is not configured properly, please check the following settings:
Try a different browser
Clear your cache
Adjust pop-up blocker settings
Adjust add-on settings
Zotero Connector extension
Try clearing your cache and restarting your browser; this solves many problems.
Cache is a local storage area in your browser in which previously viewed web pages and images are stored. If a previously viewed web page is accessed again, the copy is loaded from the cache. To ensure that the current copy is loaded from the server and not from the cache, clear the cache in your browser and load the page again. Clearing your cache can also improve the speed and performance of your browser.
Clearing Cache Instructions
If you are using another browser and need instructions for clearing the cache, please email us at firstname.lastname@example.org.
A cookie is a file created by a web site that stores information on your computer, such as site-specific preferences when visiting that site. Some sites may not work properly when cookies are disabled.
Certain browser extensions may interfere with access to e-resources and my need to be disabled. Sometimes access to resources may be blocked because an adblocker on your browser is turned on, for example, Adblock Plus on Firefox. If you think this may be the case, click on the ABP icon on the top of the browser and disable the adblocker for that page.
Check your browser add-on settings:
If you are getting an error accessing a resource, another thing to check is whether you have any browser extensions such as Zotero installed. The auto-proxy setting in Zotero Connector may be interfering with access to certain resources.
Once you're in the Proxy settings, remove any saved proxies in the Configured Proxies box by selecting the proxy and clicking the minus sign (-), and uncheck the boxes for "Enable proxy redirection" and "Automatically detect new proxies."