When I click on a link to an electronic resource I get the following error message.
There was a problem with access to: [URL of resource]
Unfortunately, the electronic resource you have requested is not recognized by our database access system. Library and Technology Services apologizes for the problem. Please report this issue using this link: [Contact Us button]
The system administrator will work to correct the problem and then notify you.
What does this mean and how can I access the resource?
This message means that the electronic resource needs to be added to our proxy system. If you get this error message, please click the Contact Us button or send an email to firstname.lastname@example.org. Please tell us the name of the electronic resource you were trying to access and how you tried to access it (through Databases A-Z, OneSearch, eJournals A-Z list, etc.) We will notify you when the problem has been resolved.
I am getting an “Access Denied” message when I try to access a database.
Our subscription to this database may have a limit of simultaneous users and there may already be the maximum number of users logged in. Try again in a little while. You may need to clear the cache and delete your cookies. If you are still getting the message, please contact us or email email@example.com.
I got a pop-up box telling me that I need a temporary proxy password (not my Brandeis login). What is this and how can I access the database?