If you're experiencing issues or have questions about Moodle, you're not alone. Whether you're facing technical problems, need assistance with course setup, or just have a question about how to use a specific feature, our support team is ready to help. Submitting a request for assistance is easy, and we aim to provide timely, clear, and effective solutions to get you back on track as quickly as possible.
That form will auto-populate with all the details of your user account and whatever location you are in Moodle, which significantly improves our ability to troubleshoot and respond to your reported issue.
System web browsers such as Microsoft Edge or Apple Safari occasionally introduce complications (often with regards to security and authentication and may not allow for full functionality.
Learn Moodle 4.0+ - Moodle Teaching Basics program (4.0) - Finding your way around.
Moodle 4.0+ Continued in Moodle 3.6-3.9 Core "Boost" theme for Teachers
Moodle 4.0+ has updated and improved the Dashboard
Moodle 4.0+ has updated and improved Drag and Drop files into Moodle
Moodle 4.0+ has updated and improved the Activity Chooser. What is the Activity chooser?
Moodle 4.0+ has updated and improved the File picker. What is the File picker?
Moodle 4.0+ has updated, integrated, and improved the H5P: Interactive content
Learn Moodle 4.0+ - How to access Student View in Moodle 4.0
Adding Course Editors and Graders
Teaching Assistants, Faculty, and Staff can be added with the roles of Course Editors and/or Grader depending upon the capabilities you would like them to have in Moodle. This is entirely independent of any Workday-related processes or tasks, these permissions occur within Moodle only, and must be manually set. Course Editor and Grader permissions can be stacked.
Note: If you wish to add an assistant or guest users to a metacourse(which has the “-All" designation on the course number), you must add them to the individual course sections rather than the metacourse.
Course Editor
Grader
1) Open the course in Moodle.
2) Select the “Participants” link beneath the course header.
3) Select Enroll Users.
4) Search for the specific user you’d like to edit the role for.
5) Add the Course Editor or Grader Roll from the Assign Role drop down menu. Select Enroll User.
1)Find the specific users you’d like to edit the role for. Select the pencil icon in the “Roles” column for that specific user. The Pencil will appear next to their currently awarded role.
2) In editing mode, select the drop down arrow to reveal the possible roles that can be assigned. Select the role and it will appear above the search bar.
3) Save the change by selecting the save icon. The edit will now be saved.
4) You'll now see that user(s) you added will be enrolled with the role that you selected.
Remove a user's manual enrollment.
If a use was manually enrolled into a course, they can be unenrolled.
Select the "Participants" link beneath the course header.
Find the specific user you'd like to manually unenroll. In the status column, select the trash can icon.
Note: If you do not see a trashcan icon, the user was not manually enrolled. This typical of students who registered for the course in Workday. Students need to to drop the course in Workday in order to automatically be unenrolled from a course.
In the popout window, select "Unenroll" to confirm the manual un-enrollment. The user will then be unenrolled from the course.
Moodle requires that all users log in with an active Brandeis University Account.
Persons with newly created Brandeis accounts (including new faculty members) should log into Moodle to provision their accounts, IF it has been less than 24 hours since their account was first created by ITS. Then they will be able to be enrolled into any course shell.
Students who have graduated or are otherwise considered inactive students (medical leave, transfer from Brandeis etc.) lose access to Moodle. Note: Alumni who would like to audit a course need to reach out to registrar@brandeis.edu for further investigation.
Departmental Administrators or other departmental staff need to email help@brandeis.edu with the list of courses that they need access to. It is possible to add enrollments at the Category level, to facilitate continuity of service and support. ITS staff do not manually enroll users into course shells.
Co-instructors must be added by the Registrar's Office in Workday (registrar@brandeis.edu). Once this is complete, they will be enrolled into the course shell in Moodle within a few hours.
The highest role that instructors and academic administrators can award is the Course Editor and Grader role. If you are looking to have someone enrolled in a level higher than Course Editor and Grader, please email help@brandeis.edu to determine if there's another way to provide access. Only the Registrar's office is authorized to add an instructor to a course (Moodle will inherit the enrollments found in Workday).
Users with the "Student" role are students who have registered for the course through Workday. These students cannot be manually unenrolled from a course shell. Instead, the student should drop the course in Workday in order to automatically be unenrolled from the course.
This feature in Moodle allows all Brandeis students to browse uploaded syllabi associated with participating Brandeis courses. The instructor of the course decides whether to make the syllabus available to the Brandeis community.
Instructors also have the additional option of making a course syllabus public via the Brandeis Registrar’s Schedule of Classes interface.
If you want to share your syllabus only with the students registered in the class, follow these instructions to upload and share a file with the class.
Select the course you are teaching from the Moodle Dashboard.
Open the right-hand block drawer by clicking the arrow in the grey semi-circular tabbed handle in the top right corner of any Moodle page.
Select the Upload Course Syllabus link from the Moodle Course Tools block.
Select the Choose File button on the left-hand side. Browse for your file on your computer, and select Open to select the appropriate file.
Select the Upload button to upload the syllabus for browsing.
After you make a syllabus public, the Make Course Syllabus Private link will appear.
If, at any time, you want to remove the public link on the Registrar’s Schedule of Classes, you can click on the “Make Course Syllabus Private” link.
You can update your uploaded syllabus by taking the following steps:
If you want to see all currently uploaded syllabi, click on the Browse Course Syllabi link in the Course Tools block in your Moodle course.
Once a syllabus has been uploaded it cannot be removed, but it can be replaced with a revised syllabus. If a revised syllabus is not yet prepared, a blank file can be uploaded temporarily.
The Moodle Photo Roster is a popular and useful tool for instructors. Although it is not designed to be printed out, many instructor like to take their photo roster into class.
To format your roster for printing, we recommend you follow these instructions:
Step-by-step guide
1. Enter your Moodle Course
2. Open the Course Block Drawer
3. Locate the Moodle Course Tools block.
4. Select the link "Photo" to pull up the Photo Roster.
5. Select the "Print" Link to print your Photo Roster.
