Need Help with Moodle? We're Here to Support You!
If you're experiencing issues or have questions about Moodle, you're not alone. If you have tech issues, need help with course setup, or have questions about a feature, our support team can help. Requesting help is easy. We provide quick, clear, and effective solutions to get you back on track.
Follow the steps below to submit your support request and let us know how we can assist you!
That form will fill in your user account details and your current Moodle location. This helps us troubleshoot and respond to the reported issue with greater efficiency.
Note: On this page all links will open in a new tab or window.
System web browsers such as Microsoft Edge or Apple Safari occasionally introduce complications (often with regards to security and authentication and may not allow for full functionality.
Contact the Technology Help Desk and a technician will help escalate you to the correct team.
The Technology Help Desk provides tech support to the community virtually, in person or by telephone. For support, visit the Brandeis Service Portal, email help@brandeis.edu or call 781-736-4357 from a non-campus phone (6-HELP from a campus phone).
Each Moodle course is assigned a three-digit code that helps identify the semester it belongs to. The first two digits represent the year, and the third digit represents the semester:
For example:
Following the same pattern, Spring 2026 courses will start with 261.
If you’re not seeing your current semester’s courses on the My Courses page, you may need to adjust your settings to show all available courses.
All of these links will open in a new tab.
The majority of course participants are enrolled with the Student role via automated processes. If additional course participants who have not registered need to be enrolled in the Moodle course, Instructors may use either the Learner or Guest Participant role.
There are two primary roles an Instructor can assign to confer permissions to assist in managing a course: Course Editor and Grader. These roles can be used separately or combined; see the Edit a User’s Role tab for instructions on granting additional roles. These roles are only assigned manually, within the Moodle course, and are entirely independent of any Workday-related processes or tasks.
Special note: Course Reuse functions (Backup, Import, Restore) are available only to the Instructor role. There are some less-obvious functions that also rely on these course reuse functions, such as the ability to duplicate course content. As a result, only those with an Instructor role in a course have the ability to duplicate content in that course; Course Editors and Graders do not have access to this function.
If a user was manually enrolled into a course, they can be unenrolled.
Note: If you do not see a trashcan icon, the user was not manually enrolled. This typical of students who registered for the course in Workday. Students need to to drop the course in Workday in order to automatically be unenrolled from a course.
Moodle requires that all users log in with an active Brandeis University Account.
Persons with newly created Brandeis accounts (including new faculty members) should log into Moodle to provision their accounts, IF it has been less than 24 hours since their account was first created by ITS. Then they will be able to be enrolled into any course shell.
Students who have graduated or are otherwise considered inactive students (medical leave, transfer from Brandeis etc.) lose access to Moodle. Note: Alumni who would like to audit a course need to reach out to registrar@brandeis.edu for further investigation.
Departmental Administrators or other departmental staff need to email help@brandeis.edu with the list of courses that they need access to. It is possible to add enrollments at the Category level, to facilitate continuity of service and support. ITS staff do not manually enroll users into course shells.
Co-instructors must be added by the Registrar's Office in Workday (registrar@brandeis.edu). Once this is complete, they will be enrolled into the course shell in Moodle within a few hours.
The highest role that instructors and academic administrators can award is the Course Editor and Grader role. If you are looking to have someone enrolled in a level higher than Course Editor and Grader, please email help@brandeis.edu to determine if there's another way to provide access. Only the Registrar's office is authorized to add an instructor to a course (Moodle will inherit the enrollments found in Workday).
Users with the "Student" role are students who have registered for the course through Workday. These students cannot be manually unenrolled from a course shell. Instead, the student should drop the course in Workday in order to automatically be unenrolled from the course.
Brandeis students can use this Moodle features to view their course syllabi. The course instructor chooses whether to share the syllabus with the Brandeis Community.
Instructors can also choose to make a course syllabus public via the Brandeis Registrar’s Schedule of Classes interface.
To share your syllabus only with the students registered in the class, follow these steps to upload and share the file.
Select the course you are teaching from the Moodle Dashboard.
Select the arrow on the grey tabbed handle at the top right corner of any Moodle page. This will open the right-hand block drawer..
Select the Upload Course Syllabus link from the Moodle Course Tools block.
Select the Choose File button on the left-hand side. Browse for your file on your computer, and select Open to select the appropriate file.
Select the Upload button to upload the syllabus for browsing.
Select the Block Drawer to access the Course Tools Block
Press play to see how to open the block drawer and select upload syllabus from the Course Tools block.
After you make a syllabus public, the Make Course Syllabus Private link will appear.
To remove the public link from the Registrar's Schedule of Classes, click on the “Make Course Syllabus Private” link.
You can update your uploaded syllabus by taking the following steps:
To see all uploaded syllabi, click the Browse Course Syllabi link in the Course Tools block of your Moodle course.
Once someone uploads a syllabus, they can't remove it. However, a new version can replace it. If someone has not yet prepared a revised syllabus, they can upload a blank file temporarily.
The Moodle Photo Roster is a popular and useful tool for instructors. Although it is not designed to be printed out, many instructor like to take their photo roster into class.
To format your roster for printing, we recommend you follow these instructions:
