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Moodle 4.0 Resources for Faculty

Refresh Browser and Clear Cache

How to Hard Refresh Your Browser

A hard refresh, or force refresh, is essential for troubleshooting browser issues. Unlike a regular refresh that reloads the page from cached files, a hard refresh clears the cache for the current page, ensuring the most up-to-date content is loaded. This can fix problems such as missing images, incorrect formatting, or outdated content, making it a vital tool for maintaining a smooth browsing experience.

Chrome:

Quick hard refresh can be done by using the following shortcut keys:

Windows/Linux:
  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.

Mac OS:
  1. Hold down ⌘ Cmd and ⇧ Shift key and then press R.
  2. Or, hold ⇧ Shift and click the Reload button.

Firefox:

Quick hard refresh can be done by using the following shortcut keys:

Windows/Linux:

Hold down Ctrl and ⇧ Shift and then press R.
Or, hold the Ctrl key and press the F5 key.

Mac OS:

Hold down ⌘ Cmd and ⇧ Shift and then press R.
Or, hold down the ⇧ Shift and click the Reload button.
 

Requesting Academic Administrator Access

Academic Coordinators, Dept Heads, Deans (etc) may request Academic Administrator access in Moodle at the Category level. This facilitates continuity of service and other departmental support-based tasks. 

Here's a link to the form for requests: 

https://brandeis.teamdynamix.com/TDClient/171/Portal/Requests/TicketRequests/New?ID=KsOUEsBnb-k_&RequestorType=ServiceOffering&SIDs=1004 

Course-level enrollments are not a service action that ITS provides, but this Category-level enrollment offers many benefits. The category level enrollment allows an Academic Administrator the capacity to support a faculty member with a backup/restore of course content, or it gives them the privileges to assign Teaching Assistants to a specific course shell.

The Academic Administrator is not enrolled at the course level- so there's no worry about them showing up in reports or being confused as an instructor. This Category-level role does not possess the capacity to enroll another instructor or Academic Administrator - but they can enroll another Brandeis Community member as a course editor, grader, or guest participant. 

Requestors are required to return a signed Confidentiality Statement in order to be awarded this Category-level role: https://drive.google.com/file/d/1N7_0zMEoJVz3A-99ZzQmqtc2_edXfCIB/view 

Each request for a Category-level role must contain the Category level URL for confirmation. The URL can be found on the site index page:

 

For example, the Course Category URL for the Course Templates & Demo Courses category is: https://moodle.brandeis.edu/course/index.php?categoryid=1